{"id":844,"date":"2025-08-14T17:01:15","date_gmt":"2025-08-14T09:01:15","guid":{"rendered":"https:\/\/www.perwira.com.my\/?page_id=844"},"modified":"2025-10-01T10:22:03","modified_gmt":"2025-10-01T02:22:03","slug":"soalan-lazim","status":"publish","type":"page","link":"https:\/\/www.perwira.com.my\/en\/soalan-lazim\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FREQUENTLY ASKED QUESTIONS (FAQ)<\/h2>\n<\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t
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1. DEFINITION<\/h3>\n

1.1 User Onboarding and Login Module<\/strong>
\nThe User Onboarding and Login module ensures a seamless, secure, and user- friendly introduction to the app experience. New users are guided through an intuitive onboarding process that highlights the app\u2019s key features, modules, and community benefits. Designed to be accessible and efficient, the onboarding journey includes account creation, identity verification, and preference customization to tailor the app experience to individual needs.<\/p>\n

1.2 DOMPET: Digital Finance Hub<\/strong>
\nA comprehensive and secure financial services platform, the Digital Finance Hub, DOMPET, is designed to empower users with seamless access to a wide range of financial instruments and resources. From managing personal accounts and making secure payments to improving financial literacy. This hub serves as a centralised ecosystem for all financial needs. Tailored to meet the unique requirements of the community, it ensures financial empowerment, convenience, and peace of mind at every step.<\/p>\n

1.3 BERITA: Communication Hub
\n<\/strong>BERITA is an exclusive, high-level communication platform that bridges the gap between the Minister of Defence and top management officials with the Defence Working Community. This module facilitates the timely dissemination of official announcements, policy updates, and critical information while providing a fast and secure communication channel. BERITA is designed to foster transparency, trust, and stronger institutional relationships, ensuring that important voices are heard, and vital information reaches the community promptly and reliably.<\/p>\n

1.4 MALL: Online Shopping Hub
\n<\/strong>BONUS is designed to recognise, appreciate, and reward user engagement within the app ecosystem. Through this hub, users can earn points, badges, and exclusive privileges by participating in various activities such as transactions, training completion, wellness milestones, and community interactions. Members can track their rewards progress via a personalised dashboard, redeem points for exclusive discounts, products, or special services within the digital commerce platform, MALL, and enjoy access to members-only offers and events. The rewards & loyalty hub also features tiered membership levels, providing added incentives for continued participation and loyalty.<\/p>\n

1.5 BONUS: Loyalty & Rewards Hub
\n<\/strong>BONUS is designed to recognise, appreciate, and reward user engagement within the app ecosystem. Through this hub, users can earn points, badges, and exclusive privileges by participating in various activities such as transactions, training completion, wellness milestones, and community interactions. Members can track their rewards progress via a personalised dashboard, redeem points for exclusive discounts, products, or special services within the digital commerce platform, MALL, and enjoy access to members-only offers and events. The rewards & loyalty hub also features tiered membership levels, providing added incentives for continued participation and loyalty.<\/p>\n

1.6 AKADEMI: Hab Pebelajaran Digital
\n<\/strong>AKADEMI is an all-in-one digital learning environment offering a dynamic range of training modules, instructional videos, and educational resources. Developed to support lifelong learning, professional development, and as a pre-retirement preparation tool for veterans, it also provides valuable content for students and children, featuring interactive and creative materials to strengthen academic performance and build a solid foundation of knowledge from an early age. With flexible, on-demand access to courses and knowledge hubs across diverse fields, AKADEMI is designed to cultivate a culture of continuous learning and empower users with the knowledge and skills to excel in their personal and professional journeys.<\/p>\n

1.7 KASIH: Health & Wellness Hub
\n<\/strong>The Health & Wellness Hub KASIH is a holistic digital platform dedicated to promoting physical, mental, and emotional well-being within the Defence Working Community. It offers a suite of health monitoring functions, personalised wellness guides, fitness programs, mental health resources, and lifestyle management tips \u2014 all designed to encourage proactive health management. KASIH also integrates an industry recognised state of the art AI powered health screening tool that provides immediate results. By integrating military health facilities and user-friendly health tracking features, this hub empowers the users to take control of their healthcare and wellness journey and embrace a balanced, healthier lifestyle.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t

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2. GENERAL QUESTIONS<\/h3>\n

2.1 REGISTRATION & LOGIN<\/strong><\/p>\n\t<\/div>\n<\/div>\n\n\n\n

<\/i>How do I register as a new user?<\/a><\/h3>
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Download the apps, then tap on \u201cRegister\u201d and complete the information needed.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>What information is needed for the registration?<\/a><\/h3>
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You will need:<\/p>\n